How does
the software operate in a network?
|
|
|
| Yes it is. This question may seem out-dated to some, but there are still companies struggling with DOS products that have this problem. As you may already know, "Y2K" is not really a virus, or "bug", but a widely used and accepted programming shortcut that indicated years with two digits instead of four. This shortcut did not provide a means for a computer to discern between "00" (1900) and "00" (2000) and so January 1, 2000, rendered two digit shortcuts for years obsolete. Our software requires users to indicate years with four digits, such as "1999." |
|
Why should I consider moving from DOS to Windows based applications? |
| Although there are still some
good DOS based applications around there
are many advantages to Windows based applications. Windows based applications are much less "user dependent."
If you enter data incorrectly in a Windows based app, it may give you a
message prompt, or reject the improper use of that field. DOS based
systems tend to require far more vigilance on the part of the user, and lack
the "point and click" ease of Windows applications. Workers entering the work force today handle Windows based programs with
ease, and will likely find a DOS product far too cumbersome and difficult
to master.
Lastly, DOS is becoming less and less integrated with Windows system upgrades, which is making it increasingly difficult to utilize DOS and Windows based applications cooperatively. |
|
|
| Most likely, yes. We have provided data imports for various products through the years. If you current software allows you to export data and reports to common file formats like Excel, or even plain txt files, the data can be imported. Often we find that clients may not be aware of data export functions available in their current software, and we are able to assist them with the process. Charges for critical data transfer are very affordable and can ultimately save you time, money, and headaches. Our new Export/Import Utility can also be used to import data on your own, if desired. |
| What is pcANYWHERE and how would I use it? |
| This is a software product sold by Symantec Corporation that enables computers to gain remote access to each other via a modem and phone line or internet connection. This allows Make Sense Software to do high quality installation, training and technical support of our products remotely, off-site. In simple terms: If you own pcAnywhere, then our technical support staff can actually view you working on your PC's desktop, and can also work on your desktop (by moving our mouse at our location) and can demonstrate the operation of the software. You will very likely find that this product will prove a valuable tool in your office beyond your use of it for technical support and training. |
|
What is the difference between purchasing a software license and leasing software? |
| Make Sense Software believes purchasing a software license is in our customer’s best interests. If you are leasing software you will not be able to use the software if you should decide to no longer pay monthly leasing fees. These leasing fees may be subject to periodic increases over which you have no control. In contrast, purchasing a license means that you own a permanent right to the software license (providing you do not violate the fair terms of the License Agreement, of course). |
|
|
| Priority Support clients receive up to 4 hours a month of technical support as well as frequent software enhancements and product upgrades through the web update service. Members of our Priority Support Network benefit from the ideas of other users’ suggestions that are provided as enhancements to the entire network. Monthly Technical Support fees are NOT leasing fees. Discontinuing this service has no bearing on a customer’s Software License. User's who choose to NOT participate in a Priority Support plan are billed at standard industry "Pay As You Go" rates for installation, training, and technical support incidents. |
|
|
| Probably not - but you could spend ten times as much and end up with a very expensive failure! We are constantly hearing from Dealers who have attempted that very thing only to find that it is an extremely time consuming, highly technical, expensive, and frustrating process. Custom software developers who develop your program from scratch are not likely to fully understand your industry and business needs and such a project can be extremely expensive to develop and maintain. We want to free you up to do what you do best – manage your business and service your clients. Some companies try to modify consumer products for their specific needs - but they are not generally designed to meet the complex and highly specific needs of specialized, vertical markets. Many consumer databases are not robust enough to meet Alarm Dealers’ needs, and are prone to fatal data corruptions. |
|
|
| Yes, you can assign TEN different types of recurring billing per customer! Customers can be billed monthly, quarterly, semi-annually, and yearly (in multiple). This is a one-step process - set up a recurring billing and when you run your monthly recurring it will automatically bill any pertinent accounts for that billing cycle. Our recurring billing features will also handle Contract Monitored Account billing (for Funding network dealers, like Monitronics) with ease. The software also handles receipts, tracks aging, and produces various financial reports. |
|
|
| Yes, our software can handle the two-tax code Canadian system and includes allowances for the different application of these taxes in the various provinces. |
|
|
| We are proud to be an ADT Authorized Dealer Strategic Partner and ADT Dealers across the U.S. and Canada have enthusiastically received our product. ADT and Make Sense Software are wholly separate companies. |
|
|
| We accept payment by check and
all major credit cards. Please contact sales
to be sure you have all the needed paperwork completed, of course, and
upon receipt of payment or deposit by credit card, check, or Money Order,
the Sales department will have Technical Support contact you to arrange
your initial remote, pcAnywhere, installation and training session.
If you have further questions, or would like a live web demo, please feel free to contact our Sales Department Toll Free at 1-877-447-3673, or contact Tech Support directly at (615) 535-2422. |